Return and Exchange Policy

At Cootopic, we aim for complete customer satisfaction. If you are not fully satisfied with your purchase, our return and exchange policy makes the process easy.

Eligibility for Returns and Exchanges

  • Return Window: Items can be returned or exchanged within 30 days of receipt. Products must be in original condition, unused, and with tags attached.
  • Condition of Items: Items must be in the same condition as received. Worn, washed, or damaged items are not eligible for return or exchange.
  • Final Sale Items: Certain items marked as final sale are not eligible for return or exchange.

How to Return or Exchange

  1. Request a Return or Exchange: Contact customer service at [Email Address] or [Phone Number] with your order number and details about the item(s) you wish to return or exchange.
  2. Return Authorization: We will provide a Return Authorization Number (RAN) and instructions. Include the RAN in your return package.
  3. Shipping the Return: Pack items securely with all original packaging. Return shipping costs are your responsibility unless the return is due to our error.
  4. Processing the Return: Upon receipt and inspection of the return, we will process your refund or exchange. Refunds are issued to the original payment method within 7-10 business days. Exchanges will be shipped based on availability.

Refunds

  • Processing Time: Refunds are processed within 7-10 business days after inspection. The time for funds to appear in your account depends on your payment method and bank processing times.
  • Original Shipping Costs: Shipping costs are non-refundable, except for returns due to our error.

Exchanges

  • Product Availability: Exchanges depend on stock availability. If the item is out of stock, a refund will be issued.
  • Shipping Charges: We cover shipping for exchanges of different sizes or colors of the same item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [Email Address] or [Phone Number] with your order number and details of the issue. We will arrange a replacement or refund at no additional cost.

Contact Us

For questions about returns or exchanges, please contact us at:

  • Street: 79-7384 Hawaiʻi Belt
  • City: Kealakekua, Hawaii
  • Country: USA
  • Phone: 931-692-8830
  • Gmail: [email protected]